• The app is glitching, won't load, or I can't log in

  **Try these in order: ** Refresh the app (swipe it closed and reopen) Check you're on the latest version, and if needed delete and reinstall it to clear bugs. If you've recently changed your phone number, you may need to log out and back in with the new number - message us and we'll update your account.Few readers

• The app says I'm too young or shows an age error

  That's a profile setting on our side. Message us and we'll check and correct your age in the system — then refresh the app and you'll be good to go (subject to the age limits for that vehicle).Few readers

• I can't upload my documents in the app

  Having trouble with the in-app document upload? It can sometimes be a little fiddly. The easiest option is to send your documents to us directly in the chat or email them to hello@ollo.com.au and we’ll upload and validate them for you. If you’d still prefer to upload them yourself, you can use the options below. Upload digital licence Upload digital proof of hubFew readers