• What fees might I be charged?

  Beyond the trip fee, fees can include: late return (hourly rate plus costs), tolls (passed on plus a $2.50 admin fee per booking), driving fines (passed on plus a $25 admin fee), excess kilometres (35c/km over 400km/day), excessive cleaning ($150), pets or smoking ($200 each), lost or damaged Ollo equipment ($200 plus replacement), an unauthorised driver ($500), and the damage excess if there's an incident. If a payment is owed and not paid on time, late-payment fees and interest apply. We alFew readers

• Can I get a refund?

  Refunds are generally provided where, through no fault of yours, you lost the use of the vehicle — for example a car that wouldn't charge or start, a breakdown, or an accident you didn't cause. Cancellations follow the cancellation policy (full refund 24+ hours before; 50% within 24 hours). To request a refund, message us or email support@ollo.com.au with your booking details. Depending on the circumstances we may refund in full, in part, or not at all. Refunds typically take 5–10 days to lanFew readers

• My card was declined

  That's usually the bank, not Ollo — declines come back from our payment provider. Try another card first. If you'd like, we can hold the car for your booking time while you sort it with your bank, and we can give you the exact decline reason our provider returned to help that conversation.Few readers

• How do I use my discount or first-trip code?

  Enter the code in the voucher or promo field on the payment step when you book. First-trip codes come in your welcome email. If a code won't apply to your chosen dates, message us and we'll sort it.Few readers