• The app won't let me end my trip or take return photos

  If photos won't upload (for example no signal in the basement), message us — we can end the trip on our end. If an added driver is at the car, they can send the photos through and you can end it without re-submitting.Few readers

• How do I return the car and end my trip?

  Bring the car back to its designated space at your building, make sure it's reasonably clean, plug it in and tap the Chargefox card to start charging, switch off the lights, close the windows, take your belongings, and end the trip in the app (you'll usually take a few photos to finish). Report any new marks or damage when you end the trip. Leaving the car clean and plugged in keeps it ready for the next resident — excessive cleaning can incur a $150 fee.Few readers

• Where do I park, and what if the bay is taken?

  Return the car to its designated Ollo space at your building (your hub details and welcome email show where). If someone else is parked in the Ollo bay, it's not your fault — park as close as you safely can, take a photo of where you've left it and send it to us, then end your trip. We'll let the building team know to sort the bay.Few readers