• Is a car available today or this weekend?

  Live availability shows in the app for your building. If you can't see it or want us to double-check, let me know and we'll ask the crew to confirm what's free and when.Few readers

• How do I make a booking?

  Open the app, pick your building, choose your car and your start and return times, add insurance, if offered, apply any voucher code on the payment step, and confirm. You'll be able to start the trip and download your digital key when it is the time of your booking.Few readers

• How do I cancel, and what refund will I get?

  You can cancel an upcoming booking any time in the app. The refund depends on timing: cancel 24 hours or more before your start time for a full refund, or within 24 hours of the start time for a 50% refund. If you were charged for a genuinely accidental booking or extension, message us with the details — don't start the accidental booking in the meantime — and we'll help sort it out.Few readers

• How do I extend my booking?

  The quickest way is in the app — edit your current trip and change the return time. If the option is greyed out or says unavailable (sometimes it won't let you extend beyond an hour, or the car has a later booking after yours), let us know and we'll check if we can extend it on our end. Just tell us the new return time you'd like. Please always extend before your booking ends. Returning more than 30 minutes late without an approved extension means you'll be charged for the extra time plus aFew readers

• Can I take the car interstate or on a long trip?

  Generally yes for longer trips — just extend your booking to cover the whole time and keep the car charged. The car must stay within Australia and on sealed, public roads - no unsealed or off-road driving, beaches, flooded roads or snow areas. Note a daily limit of 400 km applies; beyond that, an extra 35c per kilometre applies.Few readers

• How do I change my booking time or move it earlier?

  You can edit upcoming bookings in the app. If the time you want is blocked because the car is still out with another driver, let us know — we can often slide your booking and start it the moment the car is back.Few readers