Question 1

Where do I park, and what if the bay is taken?

Accepted Answer

Return the car to its designated Ollo space at your building (your hub details and welcome email show where). If someone else is parked in the Ollo bay, it's not your fault — park as close as you safely can, take a photo of where you've left it and send it to us, then end your trip. We'll let the building team know to sort the bay.

Question 2

How do I use my discount or first-trip code?

Accepted Answer

Enter the code in the voucher or promo field on the payment step when you book. First-trip codes come in your welcome email. If a code won't apply to your chosen dates, message us and we'll sort it.

Question 3

What is proof of hub and what counts?

Accepted Answer

Proof of hub is a document that confirms you live at your Ollo building. We accept a rental or tenancy agreement, or a utility bill (electricity, gas, water). It needs to show your name and the building's address.

If the bill is in your partner's name and you live together, that person can set up their own account using it.

Question 4

How do I charge the car at my building?

Accepted Answer

When you return, drive back into the allocated parking space and plug the charging cable in.

At some properties, you’ll need to use the RFID card inside the car (usually located in the centre console) and simply tap the card on the charger to start charging.

At other properties, you may only need to plug the vehicle in with no card tap required. Any property-specific charging instructions or triggers required will be outlined in your End of Rental Checklist.

| Charging at your building is free and is part of the vehicle return process.

Question 5

I've had an accident — what do I do?

Accepted Answer

First, make sure everyone is safe and call 000 if anyone is hurt. Don't drive the car if it's unsafe, and don't leave it unattended if it needs towing. At the scene: secure the car, exchange names, addresses, phone, email and insurer with the other driver, photograph the other driver's licence and all vehicles and damage, note rego numbers, and get witness details. Never admit fault or agree to settle anything.

|| Report it to us as soon as possible and within 24 hours, and complete an Incident Report Form within 7 days. If anyone is injured, the other party leaves the scene, or drugs or alcohol are involved, also report it to the police. Prompt, complete reporting protects your cover. || Fill in Incident Report Form here

Question 6

How do I change my booking time or move it earlier?

Accepted Answer

You can edit upcoming bookings in the app. If the time you want is blocked because the car is still out with another driver, let us know — we can often slide your booking and start it the moment the car is back.

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