The digital key won't download or says vehicle not found

If the digital key won’t download, or you’re seeing a “vehicle not found” message, please try the following steps:

1. Make sure Bluetooth is turned on for your phone.
2. Check that Bluetooth permissions are enabled for the app in your phone settings.
3. Close and reopen the app, then refresh the booking.
4. Stand near the vehicle and try downloading the key again.

If it still doesn’t work after this, please reply here and our support crew will jump in to get it sorted for you.

Updated on: 02/06/2026