Articles on: 3. Accessing the car

The car won't unlock or the app isn't working

Run through these in order, which fixes the large majority of cases: check Bluetooth is turned on; refresh the app by swiping it closed and reopening, then try again next to the car; make sure the digital key has downloaded for this trip; and if you started the trip away from the car, get next to it and re-download the key.

Still stuck? Message us — we can unlock the car remotely and refresh your key on our end.

Updated on: 02/06/2026

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