> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.ollo.com.au/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# The app is glitching, won't load, or I can't log in

**Try these in order: **

1. Refresh the app (swipe it closed and reopen)
2. Check you're on the latest version, and if needed delete and reinstall it to clear bugs. 
3. If you've recently changed your phone number, you may need to log out and back in with the new number - message us and we'll update your account.