> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.ollo.com.au/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# My card was declined

That's usually the bank, not Ollo — declines come back from our payment provider. Try another card first. If you'd like, we can hold the car for your booking time while you sort it with your bank, and we can give you the exact decline reason our provider returned to help that conversation.