> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.ollo.com.au/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I scratched or kerbed the car

Thanks for telling us — letting us know early really helps. Take clear photos and send to support@ollo.com.au, and we'll walk you through the next steps. Please note that kerb, gutter and underbody damage generally fall outside standard cover, so this kind of damage may be chargeable; we'll confirm what applies in your case.