> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.ollo.com.au/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How do I cancel, and what refund will I get?

You can cancel an upcoming booking any time in the app. The refund depends on timing: cancel 24 hours or more before your start time for a full refund, or within 24 hours of the start time for a 50% refund.

|| If you were charged for a genuinely accidental booking or extension, message us with the details — don't start the accidental booking in the meantime — and we'll help sort it out.